Travellers today want more convenience and better service throughout their travel journey, and the explosion in the popularity of smartphones and tablet devices has been helping them to achieve this.
Mobile technology has been instrumental in providing travel agents with the appropriate technology to ensure that they can best service all the needs of the traveller even while on-the-go.
Abacus VirtuallyThere also has the ability to support more than 600 mobile devices globally, helping travellers stay connected by delivering information such as the most updated air, car, cruise, ferry, hotel, rail and travel insurance bookings. In addition, it offers flight interruption, gate change alerts and other relevant content to suit their itinerary and interests.
Abacus Mobile, another Abacus Mobility Suite member, is the world’s first mobile reservation system. It has helped travel agents in Asia Pacific deliver a seamless travel experience in meeting new, higher demands for service, connectivity and convenience before and after travellers reach their destination. A web-based point-of-sale mobile solution, Abacus Mobile has afforded many travel agents the luxury to create new bookings and ticket or process Passenger Name Records (PNR) while on-the-go. In fact, some agencies utilising this solution report that the majority of their agents’ time are spent outside normal office hours, in line with when travellers most often look to book or arrange travel.
Source - PATA