Published on : Saturday, January 25, 2014. Austrian AirlinesIn the year 2013 Austrian Airlines once again achieved peak performance with respect to punctuality and reliability.
88.5% of all outgoing flights left the airport on time or no later than 15 minutes after the planned departure time. This 15 minute window of time comprises the accepted industry-wide standard used in measuring punctuality.
In international comparison Austrian Airlines also holds a leading position in terms of punctuality in 2013. This is shown by an evaluation of the available figures for the period January –November 2013 carried out by the Association of European Airlines (AEA). Austrian Airlines is rated third in spite of the severe winter weather prevailing at the beginning of 2013.
The reliability of Vienna as a flight hub for transfers to other destinations along with the quality of its baggage services developed positively as well. The share of transfer passengers who were unable to reach their connecting flights in Vienna or who could not pick up their baggage at their final destination was in the low one percent range.
“Punctuality and reliability rank among the most important criteria passengers expect us to fulfill as an international network airline. An outstanding cooperation with Vienna International Airport as well as Austro Control (Air Traffic Control) in Austria guarantee our success”, says Karsten Benz, Chief Commercial Officer of Austrian Airlines. “Our punctuality is a real competitive advantage in European air traffic“.